In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received instead of the ordered item
- A clear photo of the item you have received, including the logo on the backside
Once we receive the above info, our Customer Support Team will send you a link so that you can create your own return label. At the same time we will refund your item, as soon as you send a photo of the receipt of the return.
You can then place a new order.
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.
Any Questions? leave us a message on:
Live Chat - instant reply (within business hours)
WhatsApp - instant reply (within business hours)