You have placed an order but still haven't received an email confirmation?
Don't worry - that doesn't mean we haven't received an order from you. This could be due to several factors. Therefore, please make sure that the following points are true:
- Have you entered the correct e-mail address? If this is not the case, we can simply change your e-mail address and send you the order confirmation again.
- Is the email in the Spam/Junk Mail folder? Sometimes the order confirmations will slip into the Spam/Junk Mail folder. So please check again here.
- Do you have an Arcor mailbox? If you have an Arcor mailbox, a transmission problem with the provider could be the reason why you have not yet received an order confirmation.
Still haven't received an e-mail from us? Then please contact our customer support.
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