Have you ordered several articles and only returned a part of them?
If not, we would like to apologize if we’ve made a mistake with your refund!
The following may affect the amount you have been refunded:
- The wrong packaging was inadvertently applied during packing.
There is a code on each protective cover of our products which is booked with a return. Please check the article you kept to see if it is the correct article number. If necessary, you can send pictures to our customer service team as proof.
- Any discounts that were applied at the time of sale may not now be applicable. This will then affect the amount you have been refunded.
- We charge a return fee per return. The fee varies per country and is as following:
||Return at your own expense|
If this information still did not resolve your problem, please contact our Customer Care Team here.
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