How can we help?

Orders

Orders

I want to change my shipping address

I have not received an order confirmation. What do I do now?

How can I change/cancel my order?

I would like to claim my warranty. What do I need to keep in mind?
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Delivery

Delivery

You have sent me the wrong item

The tracking says my order is delivered, but I have not received it

How do I track my order?

I received my order but an item is missing. What should I do?

Do I have to pay custom fees?

Delivery Information
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Returns & Refunds

Returns & Refunds

Return Policy

I forgot to put the return form in the package

Have you received my return yet?

How can I exchange my item?

My refund is incorrect, what should I do?
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Payments, Promotions & Gift Cards

Payments, Promotions & Gift Cards

Gift Voucher

Why is my discount code not working?

How can I pay?
FAYE Products

FAYE Products

When are you restocking?

Can you engrave the jewelry before shipping?

Can you gift wrap my order?
General Information

General Information

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Careers

My FAYE Account