How can we help?

Orders

• I received my order but an item is missing. What should I do?
• I want to change my shipping address
• I have not received an order confirmation. What do I do now?
• How can I change/cancel my order?
• I would like to claim my warranty. What do I need to keep in mind?
See all 5 articles

Delivery

• The tracking says my order is delivered, but I have not received it
• How do I track my order?
• I received my order but an item is missing. What should I do?
• Do I have to pay custom fees?
See all 4 articles

Returns & Refunds

• Returns Policy
• I forgot to put the return form in the package
• Have you received my return yet?
• How can I exchange my item?
• My refund is incorrect, what should I do?
See all 5 articles

Payments, Promotions & Gift Cards

• Gift Voucher
• Why is my discount code not working?
• How can I pay?

FAYE Products

• When are you restocking?
• Can you engrave the jewelry before shipping?

General Information

• Contact Us
• Careers
• My FAYE Account