Return Policy

Returns can easily be registered via our returns portal.

Please note:

• Returns are possible up to 30 days after placing your order.
• Simply follow the instructions in the portal to receive your return label.
• Problems or questions?
  Our customer service team is happy to help – just contact us at support@paul-valentine.com.

You have the right to return items within 30 days of receiving your package without giving any reason. This does not apply to items that are explicitly excluded from exchange.

Products excluded from exchange include gift bags, vouchers, personalized items, and the Summer Essential Set.

We only accept returns for new and unworn items. If the item arrives at our warehouse damaged, we will return it to you.

Before doing so, we will check whether the loss in value is due to handling that was not necessary to examine the nature, characteristics, and functioning of the goods.

When purchasing a bundle, the individual products are considered one complete item and can therefore only be returned together.

So please make sure to return all items from a bundle in one shipment.

If you wish to return two separate orders, we kindly ask you to send them back individually. This allows us to process your returns faster and more accurately.

The return fee varies depending on the country and will be deducted from your refund.

Paul Valentine Return Policy 

• Something not right? No problem! Let us know and we’ll get it straightened out for you.
• Paul Valentine does not currently offer exchanges - just refunds and gift cards!
• Item(s) must be unworn. You know what we mean guys! Keep it free from stains and signs of wear. All labels must still be attached to return the goods.
• All items are thoroughly inspected before any action is taken.
• You have 30 days from the date you received your item(s) to make a return.
• Orders placed separately cannot be returned as one. Combining orders will slow down the refund process.

Received a damaged item?

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please register your return in the returns portal nonetheless. This is to ensure the returns process is as speedy and simple as possible.